1.1 Patient no Show policy:

Kindly refer clause 3.4.6 an 3.4.7 under the terms and conditions.

1.2 In the event it is proved that the Practitioners have acted in contravention of any applicable laws, RMCPD shall provide complete refund to the User, subject to investigation undertaken by RMCPD.

1.3 If the cancellation is due to the abusive nature of the User, such User shall not be eligible for any refund and RMCPD shall be entitled to take any legal action, depending upon the gravity of the matter.

1.4 User shall refrain from raising any personal queries or seek advice which are not related to a specific disease / medicine/medical condition. In the event the User raises any such personal queries or seek advice, RMCPD reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund.

1.5 In case a Practitioner does not respond to a paid consultation within ten (10) minutes from the time of starting a consultation/appointment or does not respond for more than fifteen (15) minutes during an active consultation, the User shall have the right to request for a refund and any amounts paid by the User with respect to the such consultations will be refunded.

1.6 In case a Practitioner does not provide a consultation summary prescription for a particular consultation, then the User shall have the right to request for a refund and any amounts paid by the User with respect to such consultations will be refunded. Refunds will not be provided if the Practitioner has provided a consultation summary prescription to the User.

1.7 In case a Practitioner is unreasonably abrupt or quick to complete a particular consultation, then the User shall have the right to request for a refund. RMCPD shall provide complete refund to the User, subject to investigation undertaken by RMCPD.

1.8 RMCPD reserves the right to permanently block Users from future Services in the event RMCPD receives multiple cancellation request from such Users for reasons which do not form part of the cancellation policy of RMCPD.

1.9 Users are allowed a period of three (3) days to flag any consultation as inadequate, and request for a refund. No refund requests shall be considered thereafter.

Users can request a refund by contacting RMCPD’s online chat support: https://www.1 Min Health app.com/consult/direct/chat-support

1.10 RMCPD shall check the details and process the refund where applicable, solely at its discretion. After a refund request is processed, the money will be refunded to the User in seven (7) working days from the day refund has been approved by RMCPD.

1.11 In the event a User raises any concerns regarding the inappropriateness of a particular consultation on the Consult platform, the User agrees that the refund or any other outcome for any such concerns raised by the User will be subject to a detailed review of the said concerns by RMCPD as per RMCPD’s internal policies.

1.12 In all matters related to refund and settlement under this Agreement, RMCPD shall decide so at its sole and absolute discretion after detailed review of the matter and taking into account all the involved parties’ information. The decision of RMCPD shall be final in this regard.

2.1 The product will quality for refund if it meets the following one or more criteria:

a. The ordered item(s) is/are lost or damaged during transit or is delivered in a tampered state (subject to photographic / other proofs establishing the said tampering);

b. The ordered item(s) is/are past its expiry date at the receipt period.

c. The ordered item(s) is/are returned by the customer in acceptable physical condition.

2.2 Please note:

Refund will be completed within 7 to 10 working days to the original mode of transfer or to your account in case Cash-on-Delivery was selected as payment method. 1 min health app has no control over the bank’s refund processing time.

2.3 Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. You could also reach out to the Customer Support team at https://help.1 min health app.com/. We take customer feedback very seriously and use it to constantly improve our quality of service.

2.4 Ordering process:

It is to be noted that 1 Min Health app is not the seller of the medicines but only a facilitator which facilitates procurement of medicine between You and a clinics or hospitals based on the prescription provided by the practioner. 

Kindly note that the order of medicines will be only based on the consultation done in 1 min health app either online or direct consultation with our registered practioners. No external consulted prescriptions were allowed to make medicine orders.

The plan of subscription plans for practioners and users will be based on the monthly or yearly basis.If the user made for the plan subscription either by using monthly or yearly basis the subscription will start from the successful payment. If the user wants to cancel the subscription due to any inconvenience the term of subscription will be ended to the subscribed period and there will be no refund for the subscription amount. Kindly go through the terms and conditions for the detailing.