Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.1 Min Health app.com/company/privacy (“Privacy Policy”) before you decide to access the Website (or app) (or app) or avail the services made available on the Website (or app) (or app) by 1 Min Health app. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and 1 Min Health app in connection with your visit to the Website (or app) (or app) and your use of the Services (as defined below).

The Agreement applies to you whether you are -

A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website(or app)(or app), including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or

A patient, his/her representatives or affiliates, searching for Practitioners through the Website(or app)(or app) (“End-User”, “you” or “User”); or

Otherwise a user of the Website(or app)(or app) (“you” or “User”).

This Agreement applies to those services made available by 1 Min Health app on the Website(or app)(or app), which are offered free of charge or chargeable to the Users (“Services”), including the following:

For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website(or app)(or app);

For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by 1 Min Health app, and (iii) to make appointments with Practitioners and (iv) to make delivery of prescribed medicines from doctor to the patients.

The Services may change from time to time, at the sole discretion of 1 Min Health app, and the Agreement will apply to your visit to and your use of the Website(or app)(or app) to avail the Service, as well as to all information provided by you on the Website(or app)(or app) at any given point in time.

This Agreement defines the terms and conditions under which you are allowed to use the Website(or app)(or app) and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@1 Min Health app.com.

By downloading or accessing the Website(or app)(or app) to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Subscription Terms of Service and Privacy Policy, as available on the Website(or app)(or app), and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website(or app)(or app) to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.

We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website(or app)(or app) following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website(or app)(or app) or avail any Services.

Your access to use of the Website(or app)(or app) and the Services will be solely at the discretion of 1 Min Health app.

The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

the Indian Contract Act, 1872,

the (Indian) Information Technology Act, 2000, and

the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

You must be 18 years of age or older to register, use the Services, or visit or use the Website(or app)(or app) in any manner. By registering, visiting and using the Website(or app)(or app) or accepting this Agreement, you represent and warrant to 1 Min Health app that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website(or app)(or app) and the Services available through the Website(or app)(or app), and agree to and abide by this Agreement.

The terms in this Clause 3 are applicable only to Users other than Practitioners.

3.1END-USER ACCOUNT AND DATA PRIVACY

3.1.1 The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.

3.1.2 1 Min Health app may by its Services, collect information relating to the devices through which you access the Website(or app)(or app), and anonymous data of your usage. The collected information will be used only for improving the quality of 1 Min Health app’s services and to build new services.

3.1.3 The Website(or app)(or app) allows 1 Min Health app to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.

 

3.1.4 The Privacy Policy sets out, inter-alia:

The type of information collected from Users, including sensitive personal data or information;

The purpose, means and modes of usage of such information;

How and to whom 1 Min Health app will disclose such information; and,

Other information mandated by the SPI Rules.

3.1.5 The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:

the fact that certain information is being collected;

the purpose for which the information is being collected;

the intended recipients of the information;

the nature of collection and retention of the information; and

the name and address of the agency that is collecting the information and the agency that will retain the information; and

the various rights available to such Users in respect of such information.

3.1.6 1 Min Health app shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to 1 Min Health app or to any other person acting on behalf of 1 Min Health app.

3.1.7 The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website(or app)(or app). The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify 1 Min Health app of any actual or suspected unauthorized use of the User’s account or password. Although 1 Min Health app will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of 1 Min Health app or such other parties as the case may be, due to any unauthorized use of your account.

3.1.8If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or 1 Min Health app has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 1 Min Health app has the right to discontinue the Services to the User at its sole discretion.

3.1.91 Min Health app may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.

3.1.10Against every Practitioner listed in 1 Min Health app.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a telephony service provided by 1 Min Health app, and the records of such calls are recorded and stored in 1 Min Health app’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by 1 Min Health app for quality control and support related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to you by 1 Min Health app should be used only for appointment and booking purposes, and not for consultation on health-related issues. 1 Min Health app accepts no liability if the call facility is not used in accordance with the foregoing. 1 Min Health app may also choose to not use this facility and show the practitioner's direct number. In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, 1 Min Health app reserves the right to not provide the Services for which such personal information is sought.

3.2RELEVANCE ALGORITHM

1 Min Health app’s relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and information regarding their Practice on its Website(or app)(or app). These listings of Practitioners do not represent any fixed objective ranking or endorsement by 1 Min Health app. 1 Min Health app will not be liable for any change in the relevance of the Practitioners on search results, which may take place from time to time. The listing of Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. 1 Min Health app in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website(or app)(or app).

3.3LISTING CONTENT AND DISSEMINATING INFORMATION

3.3.11 Min Health app collects, directly or indirectly, and displays on the Website(or app)(or app), relevant information regarding the profile and practice of the Practitioners listed on the Website(or app)(or app), such as their specialization, qualification, fees, location, visiting hours, and similar details. 1 Min Health app takes reasonable efforts to ensure that such information is updated at frequent intervals. Although 1 Min Health app screens the information and photos submitted by the Practitioners, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.

3.3.2The Services provided by 1 Min Health app or any of its licensors or service providers are provided on an "as is" and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). 1 Min Health app does not provide or make any representation, warranty or guarantee, express or implied about the Website(or app)(or app) or the Services. 1 Min Health app does not guarantee the accuracy or completeness of any content or information provided by Users on the Website(or app)(or app). To the fullest extent permitted by law, 1 Min Health app disclaims all liability arising out of the User’s use or reliance upon the Website(or app)(or app), the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website(or app)(or app), or any opinion or suggestion given or expressed by 1 Min Health app or any User in relation to any User or services provided by such User.

3.3.3The Website(or app)(or app) may be linked to the website(or app)(or app) of third parties, affiliates and business partners. 1 Min Health app has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such website(or app)(or app)s or made available by/through our Website(or app)(or app). Inclusion of any link on the Website(or app)(or app) does not imply that 1 Min Health app endorses the linked site. User may use the links and these services at User’s own risk.

3.3.41 Min Health app assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website(or app)(or app) or the downloading of any material, data, text, images, video content, or audio content from the Website(or app)(or app). If a User is dissatisfied with the Website(or app)(or app), User’s sole remedy is to discontinue using the Website(or app)(or app).

3.3.5If 1 Min Health app determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, 1 Min Health app reserves the right to immediately suspend your access to the Website(or app)(or app) or any of your accounts with 1 Min Health app and makes such declaration on the website(or app)(or app) alongside your name/your clinic’s name as determined by 1 Min Health app for the protection of its business and in the interests of Users. You shall be liable to indemnify 1 Min Health app for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected 1 Min Health app or its Users.

3.3. 1 Min Health app has published this information for guidance purpose and does not have the ability to ascertain accuracy of the data based on which the information has been published and nor does it have any duty to disclose to anyone the source of the underlying data sets based on which this information has been published. 1 Min Health app is not liable in any manner for any consequence whatsoever arising out of any use of the information published here.

3.4BOOK APPOINTMENT 

1 Min Health app enables Users to connect with Practitioners through two methods: a) Book facility that allows Users book an appointment through the Website(or app)(or app

3.4.11 Min Health app will ensure Users are provided confirmed appointment on the Book facility. However, 1 Min Health app has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment. Provided, it does not fall under the heads listed under the 1 Min Health app Guarantee Program, in which case the terms of this program shall apply.

3.4.2If a User has utilized the consultation services, 1 Min Health app reserves the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.

3.4.3The results of any search Users perform on the Website(or app)(or app) for Practitioners should not be construed as an endorsement by 1 Min Health app of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk.

3.4.4 Without prejudice to the generality of the above, 1 Min Health app is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that 1 Min Health app will not be liable for:

User interactions and associated issues User has with the Practitioner;

the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;

any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);

inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services;

any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff;

cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged, provided these have been addressed to under, 1 Min Health app Guarantee Program.

3.4.5Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the same is provided in accordance with applicable law. User however understands that, 1 Min Health app shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website(or app)(or app).

3.4.6In case of a ‘Patient-No-Show (P.N.S)’ (defined below), where the User does not show-up at the concerned Practitioner’s clinic:

User’s account will be temporarily disabled from booking further online appointments on 1 Min Health app.com for next four (4) months, in case of, three (3) Valid PNS, as per the Patient-No-Show Policy. 

Patient- No-Show (P.N.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked an appointment on the Website(or app)(or app) using the Book Appointment facility , has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs 1 Min Health app of the incident or marks a particular appointment as P.N.S. using the 1 Min Health app Ray software or 1 Min Health app Pro App within five (5) days of the scheduled appointment, an email and SMS (“PNS Communication”) will be sent to the User to confirm on the incident with reasons. Where the User is not able to establish that the User had a legitimate reason as per Clause 3.4.6(a), for not showing up, 1 Min Health app shall be entitled to take actions as under Clause 3.4.6 (a). However Users understand that, actions such as ones mentioned under Clause 3.4.6(a) are included as a deterrent to stop Users from misusing the Website(or app)(or app), and the loss of business hours incurred by the Practitioner.

Following instances, solely at the discretion of 1 Min Health app, would be construed as valid cases of PNS (“Valid PNS”), in which case the User shall be penalized as per Clause 3.4.6 (a):

User does not reply within seven (7) days, with reasons to PNS Communication, from the date of receipt of such PNS Communication;

In case User responds to the PNS Communication with below reasons:

Forgot the appointment

Chose to visit another Practitioner/consulted online;

Busy with other work; or such other reasons (which 1 Min Health app at its discretion decides to be a valid reason to not show up).

Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons of sickness etc. at the sole discretion of 1 Min Health app, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.

1 Min Health app reserves the right to make the final decision in case of a conflict. The total aggregate liability of 1 Min Health app with respect to any claims made herein shall be INR 200.

3.4.7Cancellation and Refund Policy

In the event that, the Practitioner with whom User has booked a paid appointment via the Website(or app)(or app), has not been able to meet the User, User will need to write to us at support@1 Min Health app.com within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website(or app)(or app) will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Clause 3.4.6. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.

Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.

3.5NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE

3.5.1Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website(or app)(or app) (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between 1 Min Health app and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.

3.5.2It is hereby expressly clarified that, the Information that you obtain or receive from 1 Min Health app, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website(or app)(or app) is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website(or app)(or app). In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

3.5.3The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service or hospital directly.

3.6CONSULT

RMCPD is providing online medical teleconsultation services through its medical practitioners (“Practitioner”) as per the terms and conditions mentioned below. RMCPD under the brand name ‘1 Min Health app’ provides the said Services (as defined below) through and the mobile application ‘1 Min Health app’ (together, “Website(or app)(or app)”). 

NATURE AND APPLICABILITY OF TERMS:

Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.1 Min Health app.com/company/privacy (“Privacy Policy”) before you decide to access the Website(or app)(or app) or avail the services from RMCPD. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and RMCPD in relation to the Services (as defined below).

The Agreement applies to:

A patient, his/her representatives or affiliates, seeking healthcare services including searching for Practitioners through the Website(or app)(or app) (“End-User”, “you” or “User”); or

Otherwise, a user of the Website(or app)(or app) (“you” or “User”).

This Agreement applies to online medical teleconsultation services provided by RMCPD through its Practioners on the Website(or app)(or app) (“Services”). The Services may change from time to time, at the sole discretion of RMCPD, and the Agreement at the time will apply to you for availing the Services.

RMCPD reserves the right to modify or terminate any portion of the Agreement for any reason and at any time. You should read the Agreement at regular intervals. Your continued use of the Services following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. If you do not agree with any part of the Agreement, please do not use the Website(or app)(or app) or avail any Services.

The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

the Indian Contract Act, 1872,

the (Indian) Information Technology Act, 2000

the Telemedicine Guidelines part of the Indian Medical Council (Professional Conduct, Etiquette and Ethics Regulation, 2002

DOCTOR CONSULT

Definition:

Consult is a Service provided by RMCPD that allows Users to seek medical consultation by communicating with its registered Practitioners on the Website(or app)(or app)/ platform. The Practitioner is assigned by RMCPD based on multiple parameters such as date and time of consultation request placed by the user, health problems etc. via the system’s algorithm/software-program that identifies the most relevant Practitioner, or the Users may also choose the Practitioner through search options made available on the Website(or app)(or app)/platform. The scope of this feature as detailed herein is collectively referred to as "Consult".

Terms for Users:

The Users expressly understand, acknowledge and agree to the following set forth herein below:

RMCPD assigns its Practitioners through the system’s algorithm/software-program, which identifies the most relevant Practitioner. In some cases, the Users can choose the Practitioner of choice through the search options made available on the Website(or app)(or app) / platform.

In case any prescription is being provided to the User by the Practitioner, the same is being provided basis the online consultation, however it may vary when examined in person, hence, in no event shall the prescription provided by Practitioners be relied upon as a final and conclusive solution.

The Users agree to use the advice from Practitioner on the Website(or app)(or app) subject to:

an ongoing treatment with their medical practitioner;

a condition which does not require emergency treatment, physical examination or medical attention;

medical history available as records with them for reference;

a record of physical examination and report thereof with them, generated through their local medical practitioner;

consultation with their medical practitioner before abandoning or modifying their ongoing treatment.

The User agrees that by using Consult, the Practitioners will not be conducting physical examination of the Users, hence, they may not have or be able to gain important information that is usually obtained through a physical examination. User acknowledges and agrees that he/she is aware of this limitation and agrees to assume the complete risk of this limitation.

The User understands that Consult shall not form a substitute for treatment that otherwise needs physical examination/immediate consultation. Further, the User understands that the advice provided by the Practitioner is based on general medical conditions and practices prevalent in India, and to the best of his knowledge and ability, and not for conditions which are territory specific i.e., for regions other than India, irrespective of location where the User is procuring medical services or engaging in communication with the Practitioner.

During the consultation and thereafter, the Practitioner may upload the prescription/health records of the User on the account of the User on the Website(or app)(or app) for access by the User. However, it is expressly clarified that for Users who are not located within India and using Consult, the Practitioner may or may not issue a prescription, at his sole discretion.

The User hereby agrees to RMCPD's medical team carrying out an audit of his/her consultations with the Practitioner for the purpose of improving treatment quality, user experience, and other related processes. The User acknowledges that the subject matter of audit may include texts, messages, photographs, reports, audio or video recordings or any other material exchanged between the User and the Practitioner which could inter alia include User's personal information, including sensitive personal information. This personal information will be processed in accordance with Privacy Policy.

User shall refrain from raising any personal queries or seeking advice from Practitioner which are not related to a specific disease / medicine/medical condition.

Users shall not use abusive language with the Practitioner. In the event of an abuse from the User is reported by a Practitioner, RMCPD reserves the right to terminate the Service and shall not provide such Services in future. RMCPD is not responsible for honouring any refund request towards his/her consultation paid to RMCPD.

Users may share images or videos of the affected areas of their body parts with the Practitioner only if it is absolutely necessary for diagnosing his/her condition and if he/she is personally comfortable in sharing such images or videos.

Users shall ensure that any interaction/communication with the Practitioners, including sharing images or videos of the body parts, shall be only through the Website(or app)(or app). The Users shall not rely on any other external modes of communication for interacting/communicating with the Practitioners.

Users shall be prepared to share all relevant documents or reports to the Practitioner promptly upon request.

For every paid consultation, the Users shall not obtain consultation for more than one User. In the event, the Users attempt to obtain consultation for more than one User through a single paid consultation, such consultations will not be addressed by the relevant Practitioner.

Users shall not persuade Practitioners to prescribe drugs (including higher dose strength) that do not conform to the regulations under the Telemedicine Guidelines. The restricted drugs are as follows:

Medication for Medical Termination Pregnancy (MTP)

Drugs under the following pharmaceutical classifications such as; sedatives, hypnotics, opioids, schedule X drugs, or fourth generation antibiotics.

If restricted drugs are indicated for treatment or management of a disease or condition by a Practitioner, the User shall physically visit the Practitioner of their choice to confirm the requirements/necessity for prescribing such restricted drugs.

User understands and agrees to provide accurate information and will not use the Services for any acts that are considered to be illegal in nature.

The User agrees and understands that the transaction with the Practitioner and RMCPD are subject to jurisdiction of Indian laws and that any claim, dispute or difference arising from it shall be subject to the jurisdiction provision as contained in the Terms and Conditions hereunder, at all times. The User further agrees and understands that the Practitioner is a medical practitioner who is licensed to practice medicine in India and the onus is on the User to determine if he/she is eligible to consult with the Practitioners via the Website(or app)(or app). It is expressly clarified that at no point in time can it be construed that the Practitioner is practicing medicine in a territory other than India, irrespective of where the User is located and procures medical services or engages in communication with the Practitioner, in any manner whatsoever.

The User shall indemnify and hold harmless RMCPD and its affiliates, subsidiaries, directors, officers, employees and agents from and against any and all claims, proceedings, penalties, damages, loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees) arising due to or in relation to the use of Website(or app)(or app) by the User, by breach of the Terms or violation of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of the User that gave rise to the claim.

The User shall make payment using the payment gateway to make payments online, solely at User's discretion. Should there be any issues with regard to the payment not reaching the RMCPD account, the User may contact RMCPD's support team via online chat: https://www.1 Min Health app.com/consult/direct/chat-support.

Refund policy for Users:

In the event it is proved that the Practitioners have acted in contravention of any applicable laws, RMCPD shall provide complete refund to the User, subject to investigation undertaken by RMCPD.

If the cancellation is due to the abusive nature of the User, such User shall not be eligible for any refund and RMCPD shall be entitled to take any legal action, depending upon the gravity of the matter.

User shall refrain from raising any personal queries or seek advice which are not related to a specific disease / medicine/medical condition. In the event the User raises any such personal queries or seek advice, RMCPD reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund.

In case a Practitioner does not respond to a paid consultation within ten (10) minutes from the time of starting a consultation/appointment or does not respond for more than fifteen (15) minutes during an active consultation, the User shall have the right to request for a refund and any amounts paid by the User with respect to the such consultations will be refunded.

In case a Practitioner does not provide a consultation summary prescription for a particular consultation, then the User shall have the right to request for a refund and any amounts paid by the User with respect to such consultations will be refunded. Refunds will not be provided if the Practitioner has provided a consultation summary prescription to the User.

In case a Practitioner is unreasonably abrupt or quick to complete a particular consultation, then the User shall have the right to request for a refund. RMCPD shall provide complete refund to the User, subject to investigation undertaken by RMCPD.

RMCPD reserves the right to permanently block Users from future Services in the event RMCPD receives multiple cancellation request from such Users for reasons which do not form part of the cancellation policy of RMCPD.

Users are allowed a period of three (3) days to flag any consultation as inadequate, and request for a refund. No refund requests shall be considered thereafter.

Users can request a refund by contacting RMCPD’s online chat support: https://www.1 Min Health app.com/consult/direct/chat-support

RMCPD shall check the details and process the refund where applicable, solely at its discretion. After a refund request is processed, the money will be refunded to the User in seven (7) working days from the day refund has been approved by RMCPD.

In the event a User raises any concerns regarding the inappropriateness of a particular consultation on the Consult platform, the User agrees that the refund or any other outcome for any such concerns raised by the User will be subject to a detailed review of the said concerns by RMCPD as per RMCPD’s internal policies.

In all matters related to refund and settlement under this Agreement, RMCPD shall decide so at its sole and absolute discretion after detailed review of the matter and taking into account all the involved parties’ information. The decision of RMCPD shall be final in this regard.

Express Disclaimers:

Consult is intended for general purposes only and is not meant to be used in emergencies/serious illnesses requiring physical consultation. Further, if the Practitioner adjudges that a physical examination would be required and advises ‘in-person consultation’, it is the sole responsibility of the User, to book an appointment for physical examination or/and in-person consultation whether the same is with the Practitioner listed on the Website(or app)(or app) or otherwise. In case of any negligence on the part of the User in acting on the same and the condition of the User deteriorates, RMCPD shall not be held liable.

Consult is a mode available to Users to assist them to obtain consultation from Practitioners and does not intend to replace the physical consultation with a medical practitioner.

TERMINATION

RMCPD reserves the right to suspend or terminate services provided through the Website(or app)(or app) and under this Agreement, with or without notice at any time, and to exercise any other remedy available under law.

LIMITATION OF LIABILITY

In no event, including but not limited to negligence, shall RMCPD, or any of its directors, officers, employees, agents or service providers, affiliates and group companies (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website(or app)(or app) or the content, materials and functions related thereto, the Services, User’s provision of information via the Website(or app)(or app), , even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:

any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website(or app)(or app);

any unauthorized access to or alteration of your transmissions or data

SEVERABILITY

If any provision of the Agreement is invalid as per applicable law, held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

WAIVER

No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by RMCPD. Any consent by RMCPD to, or a waiver by RMCPD of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

APPLICABLE LAW AND DISPUTE SETTLEMENT

The parties agree that this Agreement and any contractual obligation between RMCPD and User will be governed by the laws of India.

The courts at Dindigul or Madurai,TN shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, User’s use of the Website(or app)(or app) or the Services or the information to which it gives access.

 

3.71 MIN HEALTH APP HEALTH FEED

These terms & conditions governing 1 Min Health app Health feed are applicable to Users (being both end-users/ Practitioner). However, it is clarified that the terms and conditions herein applicable only to Practitioners and applicable to Users are called out separately, as the context warrants.

3.7.11 Min Health app Health feed is an online content platform available on the Website(or app)(or app), wherein Practitioners who have created a 1 Min Health app profile can login and post health and wellness related content.

3.7.2Practitioners can use 1 Min Health app Health feed by logging in from their health account, creating original content comprising text, audio, video, images, data or any combination of the same (“Content”), and uploading said Content to 1 Min Health app’s servers. 1 Min Health app will make available to the User a gallery of images licensed by 1 Min Health app from a third party stock image provider (“1 Min Health app Gallery”). The User can upload their own images or choose an image from the 1 Min Health app Gallery. 1 Min Health app does not provide any warranty as to the ownership of the intellectual property in the 1 Min Health app Gallery and the User acknowledges that the User will use the images from the 1 Min Health app Gallery at their own risk. 1 Min Health app shall post such Content to 1 Min Health app Health feed at its own option and subject to these Terms and Conditions. The Content uploaded via 1 Min Health app Health feed does not constitute medical advice and may not be construed as such by any person.

3.7.3Practitioners acknowledges that they are the original authors and creators of any Content uploaded by them via 1 Min Health app Health feed and that no Content uploaded by them would constitute infringement of the intellectual property rights of any other person. 1 Min Health app reserves the right to remove any Content which it may determine at its own discretion as violating the intellectual property rights of any other person, including but not limited to patent, trademark, copyright or other proprietary rights. Practitioner agrees to absolve 1 Min Health app from and indemnify 1 Min Health app against all claims that may arise as a result of any third party intellectual property right claim that may arise from the Practitioner’s uploading of any Content on the 1 Min Health app Health feed. The Practitioner may not use the images in the 1 Min Health app Gallery for any purpose other than those directly related to the creation and uploading of Content to 1 Min Health app Health feed. The Practitioner also agrees to absolve 1 Min Health app from and indemnify 1 Min Health app against all claims that may arise as a result of any third party intellectual property claim if the Practitioner downloads, copies or otherwise utilizes an image from the 1 Min Health app Gallery for his/her personal or commercial gain.

3.7.4Practitioner hereby assigns to 1 Min Health app, in perpetuity and worldwide, all intellectual property rights in any Content created by the User and uploaded by the User via 1 Min Health app Health feed.

3.7.51 Min Health app shall have the right to edit or remove the Content and any comments in such manner as it may deem 1 Min Health app Health feed at any time.

3.7.6Practitioner shall ensure that the Content or any further responses to the Content (including responses to Users) is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic or libellous in any manner. Further, Practitioner should ensure that the Content is not invasive of any other person’s privacy, or otherwise contains any elements that is hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever. 1 Min Health app reserves the right to remove any Content which it may determine at its own discretion is violative of these Terms and Conditions or any law or statute in force at the time. Also, the Practitioner agrees to absolve 1 Min Health app from and indemnify 1 Min Health app against all claims that may arise as a result of any legal claim arising from the nature of the Content posted by the Practitioner on 1 Min Health app Health Feed.

3.7.7Practitioner shall ensure that no portion of the Content is violative of any law for the time being in force.

3.7.8Practitioner shall ensure that the Content is not threatening the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order. Further the Practitioner shall ensure that the Content will not cause incitement to the commission of any cognisable offence or prevent investigation of any offence or is insulting to any other nation.

3.7.9User may also use 1 Min Health app Health feed in order to view original content created by Practitioners and to create and upload comments on such Content, where allowed (“User Comment”).

3.7.10User acknowledges that the User Comment reflects the views and opinions of the authors of such Content and do not necessarily reflect the views of 1 Min Health app.

3.7.11User agrees that the Content they access on 1 Min Health app Health feed does not in any way constitute medical advice and that the responsibility for any act or omission by the User arising from the User’s interpretation of the Content, is solely attributable to the User. The User agrees to absolve 1 Min Health app from and indemnify 1 Min Health app against all claims that may arise as a result of the User’s actions resulting from the User’s viewing of Content on 1 Min Health app Health feed.

3.7.12User acknowledges that all intellectual property rights in the User Comment on 1 Min Health app Health feed vests with 1 Min Health app. The User agrees not to infringe upon 1 Min Health app’s intellectual property by copying or plagiarizing content on 1 Min Health app Health feed. 1 Min Health app reserves its right to initiate all necessary legal remedies available to them in case of such an infringement by the User. Also, User Comment will be the sole intellectual property of 1 Min Health app. The User agrees not to post User Comment that would violate the intellectual property of any third party, including but not limited to patent, trademark, copyright or other proprietary rights. 1 Min Health app reserves the right to remove any User Comment which it may determine at its own discretion as violating the intellectual property rights of any third party. The User agrees to absolve 1 Min Health app from and indemnify 1 Min Health app against all claims that may arise as a result of any third-party intellectual property right claim that may arise from the User Comment.

3.7.13User shall ensure that the User Comment is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic or libellous in any manner. Further, User should ensure that the User Comment is not invasive of any other person’s privacy, or otherwise contains any elements that is hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever. 1 Min Health app reserves the right to remove any Content which it may determine at its own discretion is violative of these Terms and Conditions or any law or statute in force at the time Also, the User agrees to absolve 1 Min Health app from and indemnify 1 Min Health app against all claims that may arise as a result of any legal claim arising from the nature of the User Comment.

3.7.14User shall ensure that the User Comment is not threatening the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order. Further the Practitioner shall ensure that the User Comment will not cause incitement to the commission of any cognisable offence or prevent investigation of any offence or is insulting to any other nation.

3.8CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS

3.8.1The contents listed on the Website(or app)(or app) are (i) User generated content, or (ii) belong to 1 Min Health app. The information that is collected by 1 Min Health app directly or indirectly from the End- Users and the Practitioners shall belong to 1 Min Health app. Copying of the copyrighted content published by 1 Min Health app on the Website(or app)(or app) for any commercial purpose or for the purpose of earning profit will be a violation of copyright and 1 Min Health app reserves its rights under applicable law accordingly.

3.8.21 Min Health app authorizes the User to view and access the content available on or from the Website(or app)(or app) solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website(or app)(or app), information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website(or app)(or app) (collectively, "1 Min Health app Content"), are the property of 1 Min Health app and are protected under copyright, trademark and other laws. User shall not modify the 1 Min Health app Content or reproduce, display, publicly perform, distribute, or otherwise use the 1 Min Health app Content in any way for any public or commercial purpose or for personal gain.

3.8.3User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

3.9REVIEWS AND FEEDBACK

By using this Website(or app)(or app), you agree that any information shared by you with 1 Min Health app or with any Practitioner will be subject to our Privacy Policy.

You are solely responsible for the content that you choose to submit for publication on the Website(or app)(or app), including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of 1 Min Health app in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. 1 Min Health app disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. 1 Min Health app shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.

Your publication of reviews and feedback on the Website(or app)(or app) is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website(or app)(or app) that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. 1 Min Health app, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that 1 Min Health app may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:

Obtaining feedback in relation to Website(or app)(or app) or 1 Min Health app’s services; and/or

Obtaining feedback in relation to any Practitioners listed on the Website(or app)(or app); and/or

Resolving any complaints, information, or queries by Practitioners regarding your Critical Content;

and you agree to provide your fullest co-operation further to such communication by 1 Min Health app. 1 Min Health app’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.

3.10RECORDS

1 Min Health app may provide End-Users with a free facility known as ‘Records’ on its mobile application ‘1 Min Health app’. Information available in your Records is of two types:

User-created: Information uploaded by you or information generated during your interaction with 1 Min Health app ecosystem, eg: appointment, medicine order placed by you.

Practice-created: Health Records generated by your interaction with a Practitioner who uses ‘1 Min Health app-Doctor’ or other Services of 1 Min Health app software.

The specific terms relating to such Health Account are as below, without prejudice to the rest of these Terms and the Privacy Policy:

3.10.1Your Records is only created after you have signed up and explicitly accepted these Terms.

3.10.2Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the Practitioner and 1 Min Health app does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.

3.10.3The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, 1 Min Health app is not liable for any interruption that may be caused to your access of the Services.

3.10.4The reminder provided by the Records is only a supplementary way of reminding you to perform your activities as prescribed by your Practitioner. In the event of any medicine reminders provided by 1 Min Health app, you should refer to your prescription before taking any medicines. 1 Min Health app is not liable if for any reason reminders are not delivered to you or are delivered late or delivered incorrectly, despite its best efforts. In case you do not wish to receive the reminders, you can switch it off through the 1 Min Health app.

3.10.5It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. 1 Min Health app is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with 1 Min Health app.

3.10.61 Min Health app uses industry–level security and encryption to your Health Records. However, 1 Min Health app does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform 1 Min Health app of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to support@1 Min Health app.com.

3.10.7If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. 1 Min Health app assumes no responsibility for any claim, dispute or liability arising

in this regard, and you shall indemnify 1 Min Health app and its officers against any such claim or liability arising out of unauthorized use of such information.

3.10.8In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.

3.10.9You may lose your “User created” record, if the data is not synced with the server.

3.10.10If the Health Record is unassessed for a stipulated time, you may not be able to access your Health Records due to security reasons.

3.10.111 Min Health app is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.

3.10.12The Health Records are shared with the phone numbers that are provided by your Practitioner. 1 Min Health app is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.

3.10.131 Min Health app is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.

3.10.141 Min Health app has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.

3.10.151 Min Health app will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.

3.10.16You agree and acknowledge that 1 Min Health app may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.

3.10.17You acknowledge that the Practitioners you are visiting may engage 1 Min Health app's software or third-party software for the purposes of the functioning of the Practitioner’s business and 1 Min Health app's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws.

3.10.18To the extent that your Records have been shared with 1 Min Health app or stored on any of the 1 Min Health app products used by Practitioner’s you are visiting, and may in the past have visited, You hereby agree to the storage of your Records by 1 Min Health app pertaining to such previously visited clinics and hospitals who have tie ups with 1 Min Health app for the purposes of their business and for 1 Min Health app's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws and further agree, upon creation of your account with 1 Min Health app, to the mapping of such Records as may be available in 1 Min Health app’s database to your User account.

3.111 MIN HEALTH APP MEDICINE INFORMATION

1 Min Health app Information System on medicines and other medicinal products

This feature is an information source on medicines and/or medicinal products and concentrates on providing information (critical or otherwise) required for understanding such information including but not limited to the: components or elements used in the manufacturing of such medicines and/or medicinal products,

 

the side effects that may be caused or arise owing to the use of the medicines and/or medicinal products,

the alternative medicines/medicinal products that may be used for certain type or category of medicines/medicinal products

symptoms and associated medicines/medicinal products generally administered in such cases.

For Users:

You understand that any information provided under this feature is not intended to serve as a substitute for clinical advice and should not be relied upon while making treatment related decisions. You are hereby notified that the medicines and/or medicinal products related information differs from country to country and varies from region to region and hence the information/content published herein is India specific and neither 1 Min Health app nor the content owner is responsible for the applicability of the content outside India. 1 Min Health app provides information here on an ‘as is’, basis and not with an intention to replace consultation with a qualified medical practitioner.

1 Min Health app has used commercially reasonable efforts to source the information from reliable databases, however, you understand that the information contained in this feature is brought to you from open-source platforms and third-party sites/research reports. 1 Min Health app shall not be responsible or in any manner be liable for the accuracy of the information or for any errors, omissions or inaccuracies contained herein irrespective of the reason for the cause of such occurrence, or for any consequences arising therefrom. The inclusion or exclusion of any medicines and/or medicinal products does not mean that 1 Min Health app advocates or rejects the use of a particular medicine and/or medicinal product listed herein.

You understand that the information on medicines and/or medicinal products contained herein does not constitute an offer or invitation or advise to use the same. The information on medicines and/or medicinal products provided hereunder should not be relied upon in connection with any decision to self-medicate. It is suggestible that you always consult a medical practitioner at all times prior to relying upon any information set out herein.

For Practitioners:

Practitioners agree and acknowledge that 1 Min Health app does not make any representation or warranty and does not guarantee the accuracy and/or legitimacy of any information or content provided vide the feature mentioned herein.

The feature herein acts as an information source only and not as a database of medical prescription, and thus, does not warrant or confirm the validity, accuracy, completeness, safety, usefulness, reliability, legality, quality and/ or the applicability thereof. The Practitioners understand that any information provided under this feature is therefore not intended to serve as a substitute for clinical judgement and agrees to use his/her discretion while relying upon the same for treatment related advice, decisions or otherwise.

1 Min Health app does not represent or warrant that the information provided herein will meet with the requirements or expectations of the Practitioner and that any content, material or results that may be obtained from use of information provided under the said feature will be accurate, timely, complete, reliable, genuine and that any errors with regard to the same will be correct at all times.

Disclaimer:

The content/information provided herein, regarding medicine and/or medicinal products including but not limited to dietary supplements etc., have not been evaluated or approved by the Drug Controller of India or any other statutory body.

THE INFORMATION PROVIDED UNDER THIS FEATURE IS BROUGHT TO THE VIEWERS ON AN, "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. 1 Min Health app EXPRESSLY DISCLAIMS ALL WARRANTEES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, ACCURACY OR COMPLETENESS OF THE INFORMATION PROVIDED HEREIN. 1 Min Health app ALSO EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY TO ANY PERSON WHOSOEVER IN RESPECT OF ANY LOSS, DAMAGE, DEATH, PERSONAL INJURY OR OTHER CONSEQUENCES WHATSOEVER, HOWSOEVER CAUSED OR ARISING HEREUNDER, BY THEIR USE OF OR RELIANCE UPON, IN ANY WAY, TO THE INFORMATION CONTAINED HEREIN.

Limitation of Liability. In no event, shall 1 Min Health app be liable to you for any lost or corrupted data, downtime, lost profits, business interruption, replacement service or other special, incidental, consequential, punitive or indirect damages, however caused and regardless of theory of liability, including without limitation negligence and in no event shall the total aggregate liability of 1 min health app, for all claims arising out of or under these terms and conditions, exceed INR 1000 (Indian Rupees One Thousand only).

Change or modification: Any reference to any medicines and/or medicinal products thereof, is subject to change/modification depending upon the applicable laws/technical/medical updates. These, changes or improvements to such medicines and/or medicinal products may be made at any time without notice.

Hold harmless:

The use of the feature herein and the content is at the viewer’s sole risk and consequence. 1 Min Health app shall not be responsible for the results of viewer’s decisions resulting from the use of this feature.

The viewers/Users/Practitioners hereby release and agree to hold harmless 1 min health app, its affiliates/group companies, its directors, officers, employees, agents, successors, advisors, consultants, representatives, and assigns from any and all claims, losses, related suits, actions, proceedings, investigations, judgments, deficiencies, damages, settlements, liabilities, reasonable legal fees and expenses incurred, by the viewers/Users/Practitioners arising due to the negligence or misconduct of viewers/Users/Practitioners or due to the access of or decisions taken on the information provided herein.

Third Party Links: to may provide links to third party website(or app)(or app)s or external website(or app)(or app)s/internal servers or resources including advertisements by others. 1 Min Health app has no control over such sites and the information provided in them. 1 Min Health app does not recommend and does not endorse the content on/of any third party website(or app)(or app)s including that of advertisers. 1 Min Health app is not responsible or liable for the content of these external sites nor does it endorse, warrant or guarantee the accuracy, genuineness, reliability offered or advertised on the products, services or information provided by such third party website(or app)(or app)s.

Payment: The prices mentioned with respect to the medicines/drugs are for indicative purposes.

Disclaimer

We’ve made all possible efforts to ensure that the information provided here is accurate, up-to-date and complete, however, it should not be treated as a substitute for professional medical advice, diagnosis or treatment. 1 Min Health app only provides reference source for common information on medicines and does not guarantee its accuracy or exhaustiveness. The absence of a warning for any drug or combination thereof, should not be assumed to indicate that the drug or combination is safe, effective, or appropriate for any given patient. 1 Min Health app does not assume any responsibility for any aspect of healthcare administered with the aid of information provided above. If you have any doubts about your medication then we strongly recommend that you consult with your doctor, nurse or healthcare provider.

3.121 Min Health app Q&A

3.12.1Terms for Practitioners:

Every Practitioner on the Q&A Platform must be qualified in the area of expertise that he represents as being his qualification.

The Q&A Platform is a platform for exchange of information which is of general nature in a question-and-answer format. The Q&A Platform is not for emergency situations.

Any Q&A interaction cannot be construed as a medical consultation with the Practitioner, in any manner whatsoever.

1 Min Health app Users may post questions on medical issues (“Querist”), and these queries can be answered by multiple Practitioners on the Q&A Platform. It is expressly clarified that no doctor-patient relationship is established between the Querist and Practitioner, in any manner whatsoever, by indulging in this Q&A.

The Practitioner may provide probable views, recommendations, suggestions and solutions to the question posted by a Querist. However, it is expressly clarified that any such view, recommendation, suggestion and solution shall not be construed as medical advice. The person in question (being Querist or not) is advised to consult with a doctor in this regard.

Practitioner shall not share their personal, religious and/or moral views with the Querist while issuing their response.

The Practitioner cannot issue and/or prescribe any medicines on the Q&A platform. It is a platform for only exchange of information and not a consultation/ medical advice.

The Practitioner is absolutely and expressly prohibited to:

Provide a medical diagnosis;

Issue a prescription;

Post any response which comprises of any derogatory language, objectionable, pornographic and /or offensive content;

Advertise any brand of drugs, supplements, vaccines and medications, in any manner of whatsoever;

Advertise to/solicit patients in any manner including without limitation by way of using social media handles, including without limitation, facebook, twitter etc., telephone/ mobile numbers, youtube, and address;

Promote content and activities which are illegal in nature;

In the event of any breach of these QA T&C, 1 Min Health app will take appropriate action inter alia ranging from issuing warnings to removal of Practitioner from the Q&A Platform, in its sole and absolute discretion, on a case to case basis.

Any liability arising out of the response issued by a Practitioner will be borne solely by the Practitioner. Q&A Platform is only a platform interface provided by 1 Min Health app for sharing and exchanging information purposes.

The Q&A Platform shall be audited on a regular basis by 1 Min Health app for ascertaining compliance by the Practitioner to Paragraph 6, and the Practitioners consent to the same. It is clarified that the said audit is not conducted for the purpose of quality check or validation of responses issued by Practitioner.

All general 1 Min Health app Terms and Conditions shall govern the QA T&C to the extent applicable. Decision of 1 Min Health app is final and binding on the issues arising under the QA T&C and 1 Min Health app Terms and Conditions.

3.12.2Terms for User/Querist:

The personally identifiable information of the querist shall be anonymized by 1 Min Health app prior to posting the question on the Q&A Platform;

Q&A Platform is a public forum for exchange of information, hence, any question posted by a querist is visible publicly. It is advisable for a User to ensure that no confidential information is published by them on the Q&A Platform.

User shall not use the Q&A Platform for emergency situations.

The User is prohibited to post any query/issue on the Q&A Platform, which comprises of any derogatory language, objectionable, pornographic and /or offensive content;

Any response provided by the Practitioner shall not be construed as medical advice on the Q&A Platform. Q&A Platform is a platform for exchange of information which is of general nature in a question and answer format. This cannot be construed as a medical consultation with the Practitioner, in any manner whatsoever.

It is expressly clarified that no doctor-patient relationship is established between the user and Practitioner, in any manner whatsoever, by indulging in this Q&A. The Practitioner may provide probable views, recommendations, suggestions and solutions to the question posted. However, it is expressly clarified that any such view, recommendation, suggestion and solution shall not be construed as medical advice. The person in question (being Querist or not) is advised to consult with a doctor in this regard.

All general 1 Min Health app Terms and Conditions shall govern the QA T&C to the extent applicable. Decision of 1 Min Health app is final and binding on the issues arising under the QA T&C and 1 Min Health app Terms and Conditions.

3.131 MIN HEALTH APP DIAGNOSTICS

RMCPD is the service provider of services mentioned below. RMCPD under the brand name ‘1 min health app’ operates the said services through https://www.1 min health app.com and the mobile application ‘1 min health app’ (together, “Website(or app)(or app)”).

Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.1 min health app.com/company/privacy (“Privacy Policy”) before you decide to access the Website(or app)(or app) or avail the services. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and RMCPD in relation to the Services (as defined below).

RMCPD is inter alia engaged in providing healthcare services, in the form of pathology/diagnostics services. We cater to the needs of patients/Users/Sample Provider where they need to get various tests done. These could be for the purpose of conducting regular tests or the specific test that the hospitals/clinics/medical practitioners recommend. Our phlebotomists/logistics partners will come to your doorstep to procure the samples and reports shall be provided by us online.

Information that shall be collected from you may include but does not limit to:

Your Name,

Your date of birth,

Your prescription (if applicable),

Your test details,

Your gender,

Name of the doctor who prescribed the tests (if applicable),

Your email id,

Your address,

Your phone number,

Your financial information and such other details as may be required from time to time.

Other Terms:

You agree to provide the details sought above, for the purposes mentioned herein. We will have access not just to your details but to your reports and health records as well.

You understand and agree that your personal information, health records, shall reside with us and may be used for R&D purposes or shared with third parties, to bring better user experience, by sometimes prompting you to take tests regularly if there is a lifestyle disease / such other concern highlighted at the time of booking or otherwise.

You understand that RMCPD undertakes risk assessment, but this is provided to the best of our knowledge. They are based on reports based on tests undertaken at labs and scientific studies available in public domains (some of which are listed below). This is not meant to be professional advice and you should always consult a physician before making any medical decisions.

You understand that we may sometimes reach out to you or record all your calls with us and/or placed through us to laboratories and/or logistics partner, for investigative purposes.

The Sample Provider shall provide the valid prescription, if required and applicable, issued by a doctor which contains the tests that are to be conducted, for which the phlebotomist is required to collect the samples from the Sample Provider.

The Sample Providers may be required to provide a valid proof of identification to the phlebotomist.

The Sample Provider explicitly provides consent to the phlebotomists /RMCPD for collection of the requisite samples from the Sample Provider.

The services provided by RMCPD are for the purpose of enabling diagnostic discovery of patient’s condition for which the relevant test/ procedure is prescribed/ recommended, and for no other purpose.

RMCPD shall use the Website(or app)(or app) to enable booking of appointments for pathology services including but not limited to home collection of samples by phlebotomist, delivery of reports and such related services.

The process of home collection shall be conducted by the phlebotomists as per RMCPD standard operating procedures and policies. However, in the event any Sample Provider has a special request, the same may be communicated to RMCPD at the time of booking the appointment so that RMCPD and phlebotomists are enabled appropriately to handle the said request.

The invoice will be provided to the Sample Provider online by RMCPD either before or after the home collection service. Payment towards the said invoice may be made either by electronic mode or cash on delivery (i.e., at the time of collection of samples).

In the event the Sample Provider has any complaints regarding the home service collection, phlebotomists, pathology report, equipment and the like, the same can be reported to care@1 min health app.com.

In case of any deficiency of service by RMCPD, where such deficiency is attributable to RMCPD, RMCPD shall perform the home collection and pathology service free of cost for the Sample Provider or RMCPD shall provide credits that can be utilized for other services from RMCPD for the amount payable for the service/ test availed, to the Sample Provider. The said determination shall be at RMCPD’s sole and absolute discretion and our decision in this regard shall be final and binding on the Sample Provider.

In the event the deficiency of service is due to any reason attributable to the Sample Provider and/or his agent/ representative, in such case RMCPD shall not be liable to the Sample Provider in any manner whatsoever. The Sample Provider acknowledges that RMCPD may provide these healthcare diagnostic services, including testing and analysis of samples, either through its own laboratories or through outsourced service providers; RMCPD bears no responsibility for any indirect damage, loss or consequence suffered by the Sample Provider owing to the particulars/results of the report. The liability of RMCPD shall be limited to the value of the consideration paid by the patient/User for any such test availed through RMCPD.

All the information provided by Sample Providers shall be accurate and authentic. It is explicitly clarified that RMCPD does not validate any information provided by the Sample Provider. In the event of any non-compliance, non-adherence, breach of any Terms herein by the Sample Provider, RMCPD reserves the right to refuse providing services to the Sample Provider.

All the information provided by Sample Providers shall be dealt with in accordance with these Terms and the Privacy Policy.

All general Terms shall govern this T&C to the extent applicable. Decision of RMCPD is final and binding on the issues arising under this T&C.

We reserve the right to modify or terminate any portion of this T&C for any reason and at any time. You should read this T&C at regular intervals. Your availing of the pathology and home collection services and/or use of the Website(or app)(or app) following any such modification constitutes your agreement to follow and be bound by this T&C/Agreement so modified.

Diagnostic Test Booking with discount coupon codes

Discount coupon codes and the associated terms/ discounts may vary from scheme to scheme.

Refund Policy/Cancellation:

In case there is a no show from the Phlebotomist / laboratories and/or logistics partner, at your home, then we would indicate the same beforehand, should we fail to do so, you could contact us at: support@1 min health app.com

If there are instances where you have made payments online and the Phlebotomist / laboratories and/or logistics partner, are unable to book appointment/collect samples from you, we would refund your money completely within ten (10) working days.

If there is a no show from you either at your home for collection of samples or at the laboratories, then we would not reimburse the amount paid to us unless upon further investigation by RMCPD there is a genuine reason for such no show, in which case RMCPD may at its discretion decide to reimburse such amount.

Reach out to us:

Should you intend to request stopping of notifications, you can do so, by sending mail request to support@1 min health app.com.

Should you have any recommendations or such other requests, you could reach out to us at support@1 min health app.com.

3.14 1 MIN HEALTH APP HEALTHCASH

3.14.1 1 Min Health app HealthCash is a grant of benefit in the form of credits in the 1 Min Health app accounts of the Users (“1 Min Health app HealthCash”) in the form and under such circumstances decided by 1 Min Health app from time to time.

3.14.2 1 Min Health app HealthCash can be redeemed by the User only to pay online for the following services on the Website(or app)(or app):

Ordering medicines online;

Consulting a doctor online;

Booking diagnostic tests and health check-ups;

Pre-paying for doctor appointment bookings; and

Subscribing to Healthcare plans.

(The above services on the Website(or app)(or app) are collectively referred to as “Permitted Services”.)

3.14.3 Every time a User using (i) Android version 4.31 or above; or (ii) iOS version 4.24 or above of the 1 Min Health app mobile application; or (iii) the 1 Min Health app website(or app)(or app) (www.1 Min Health app.com), uses HealthCash to pay online for any of the Permitted Services availed by him/her, only such percentage of the total amount to be paid for the availed Permitted Services, as may be prescribed by 1 Min Health app from time to time on the respective 1 Min Health app mobile application or website(or app)(or app) ( www.1 Min Health app.com ), can be redeemed by such User using the 1 Min Health app HealthCash per transaction.

3.14.4 1 Min Health app HealthCash neither can be converted to actual money nor can be transferred to any bank accounts.

3.14.5 The 1 Min Health app HealthCash received by each User may or may not have an expiry date associated with it and the said expiry date is subject to the following:

The expiry date associated with 1 Min Health app HealthCash may vary from time to time. However, the same cannot exceed beyond 2 (Two) years

The expiry date of 1 Min Health app HealthCash may be intimated to each User by way of SMS or e-mail or in-App notification on the Website(or app)(or app).

The expiry date of 1 Min Health app HealthCash can be viewed by each User in the designated page for HealthCash in the Website(or app)(or app).

The User acknowledges that 1 Min Health app has agreed to offer 1 Min Health app HealthCash in its sole discretion. Nothing in these Terms shall be interpreted to restrict 1 Min Health app’s right to withdraw the 1 Min Health app HealthCash before the expiry date.

3.14.6 1 Min Health app reserves its discretion to deny 1 Min Health app HealthCash to any User in its sole discretion, notwithstanding compliance by such User of the requirements set out in the Terms, applicable law or otherwise.

3.14.7 Other than the conditions set out in these Terms, accrual, utilization, expiry or any other treatment of 1 Min Health app HealthCash may be further restricted by the terms governing the specific service or facility offered by 1 Min Health app or its business associates, the procurement of which entitles 1 Min Health app HealthCash to a User (“HealthCash Terms”). In the event of any inconsistency between these Terms and the HealthCash Terms in relation to accrual, utilization, expiry or any other treatment of 1 Min Health app HealthCash by a User, the HealthCash Terms shall override these Terms to the extent of such inconsistency.

The terms in this Clause 4 are applicable only to Practitioners.

4.1 LISTING POLICY

4.1.11 Min Health app, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. 1 Min Health app reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with the End-Users and other Users. If any information displayed on the Website(or app)(or app) in connection with you and your profile is found to be incorrect, you are required to inform 1 Min Health app immediately to enable 1 Min Health app to make the necessary amendments.

4.1.21 Min Health app shall not be liable and responsible for the ranking of the Practitioners on external website(or app)(or app)s and search engines

4.1.31 Min Health app shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures or publications made by 1 Min Health app, where the User has expressly or implicitly consented to the making of disclosures or publications by 1 Min Health app. If the User had revoked such consent under the terms of the Privacy Policy, then 1 Min Health app shall not be responsible or liable in any manner to the User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by 1 Min Health app prior to its actual receipt of such revocation.

4.1.41 Min Health app reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website(or app)(or app). However, 1 Min Health app shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Practitioners are added to the Website(or app)(or app).

4.1.5Practitioners explicitly agree that 1 Min Health app reserves the right to publish the Content provided by Practitioners to a third party including content platforms.

4.1.6When you are listed on 1 Min Health app.com, End-Users may see a ‘show number’ option. When End-Users choose this option, they choose to call your number through a free telephony service provided by 1 Min Health app, and the records of such calls are recorded and stored in 1 Min Health app’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by 1 Min Health app for quality control and support related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to End-Users and to you by 1 Min Health app should be used only for appointment and booking purposes, and not for consultation on health-related issues. 1 Min Health app accepts no liability if the call facility is not used in accordance with the foregoing. In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, 1 Min Health app reserves the right to not provide the Services for which such personal information is sought.

4.1.7You as a Practitioner hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and 1 Min Health app accepts no liability for the same.

4.2PROFILE OWNERSHIP AND EDITING RIGHTS

1 Min Health app ensures easy access to the Practitioners by providing a tool to update your profile information. 1 Min Health app reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, 1 Min Health app takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using 1 Min Health app’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, 1 Min Health app may modify or delete parts of your profile information at its sole discretion with or without notice to you.

4.3REVIEWS AND FEEDBACK DISPLAY RIGHTS OF 1 MIN HEALTH APP

4.3.1All Critical Content is content created by the Users of www.1 Min Health app.com (“Website(or app)(or app)”) and the clients of 1 Min Health app customers and Practitioners, including the End-Users. As a platform, 1 Min Health app does not take responsibility for Critical Content and its role with respect to Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. The role of 1 Min Health app and other legal rights and obligations relating to the Critical Content are further detailed in Clauses 3.9 and 5 of these Terms. 1 Min Health app’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.

4.3.21 Min Health app reserves the right to collect feedback and Critical Content for all the Practitioners, Clinics and Healthcare Providers listed on the Website(or app)(or app).

4.3.31 Min Health app shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all Critical Content from any Service, except as required by applicable law.

4.3.4You understand that by using the Services you may be exposed to Critical Content or other content that you may find offensive or objectionable. 1 Min Health app shall not be liable for any effect on Practitioner’s business due to Critical Content of a negative nature. In these respects, you may use the Service at your own risk. 1 Min Health app however, as an ‘intermediary, takes steps as required to comply with applicable law as regards the publication of Critical Content. The legal rights and obligations with respect to Critical Content and any other information sought to be published by Users are further detailed in Clauses 3.9 and 5 of these Terms.

4.3.51 Min Health app will take down information under standards consistent with applicable law, and shall in no circumstances be liable or responsible for Critical Content, which has been created by the Users. The principles set out in relation to third party content in the terms of Service for the Website(or app)(or app) shall be applicable mutatis mutandis in relation to Critical Content posted on the Website(or app)(or app).

4.3.6If 1 Min Health app determines that you have provided inaccurate information or enabled fraudulent feedback, 1 Min Health app reserves the right to immediately suspend any of your accounts with 1 Min Health app and makes such declaration on the website(or app)(or app) alongside your name/your clinics name as determined by 1 Min Health app for the protection of its business and in the interests of Users.

4.4RELEVANCE ALGORITHM

1 Min Health app has designed the relevance algorithm in the best interest of the End-User and may adjust the relevance algorithm from time to time to improve the quality of the results given to the patients. It is a pure merit driven, proprietary algorithm which cannot be altered for specific Practitioners. 1 Min Health app shall not be liable for any effect on the Practitioner’s business interests due to the change in the Relevance Algorithm.

4.5INDEPENDENT SERVICES

Your use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by 1 Min Health app.

4.61 MIN HEALTH APP REACH RIGHTS

1 Min Health app reserves the rights to display sponsored ads on the Website(or app)(or app). These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, 1 Min Health app will not be liable for the accuracy of information or the claims made in the Sponsored ads. 1 Min Health app does not encourage the Users to visit the Sponsored ads page or to avail any services from them. 1 Min Health app will not be liable for the services of the providers of the Sponsored ads.

You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and 1 Min Health app accepts no liability for the same.

4.71 MIN HEALTH APP MEDICINE INFORMATION

1 Min Health app Information System on medicines and other medicinal products

This feature is an information source on medicines and/or medicinal products and concentrates on providing information (critical or otherwise) required for understanding such information including but not limited to the: components or elements used in the manufacturing of such medicines and/or medicinal products,

the side effects that may be caused or arise owing to the use of the medicines and/or medicinal products,

the alternative medicines/medicinal products that may be used for certain type or category of medicines/medicinal products

symptoms and associated medicines/medicinal products generally administered in such cases.

For Users:

You understand that any information provided under this feature is not intended to serve as a substitute for clinical advice and should not be relied upon while making treatment related decisions. You are hereby notified that the medicines and/or medicinal products related information differs from country to country and varies from region to region and hence the information/content published herein is India specific and neither 1 Min Health app nor the content owner is responsible for the applicability of the content outside India. 1 Min Health app provides information here on an ‘as is’, basis and not with an intention to replace consultation with a qualified medical practitioner.

1 Min Health app has used commercially reasonable efforts to source the information from reliable databases, however, you understand that the information contained in this feature is brought to you from open source platforms and third party sites/research reports. 1 Min Health app shall not be responsible or in any manner be liable for the accuracy of the information or for any errors, omissions or inaccuracies contained herein irrespective of the reason for the cause of such occurrence, or for any consequences arising therefrom. The inclusion or exclusion of any medicines and/or medicinal products does not mean that 1 Min Health app advocates or rejects the use of a particular medicine and/or medicinal product listed herein.

You understand that the information on medicines and/or medicinal products contained herein does not constitute an offer or invitation or advise to use the same. The information on medicines and/or medicinal products provided hereunder should not be relied upon in connection with any decision to

self-medicate. It is suggestible that you always consult a medical practitioner at all times prior to relying upon any information set out herein.

For Practitioners:

Practitioners agree and acknowledge that 1 Min Health app does not make any representation or warranty and does not guarantee the accuracy and/or legitimacy of any information or content provided vide the feature mentioned herein.

The feature herein acts as an information source only and not as a database of medical prescription, and thus, does not warrant or confirm the validity, accuracy, completeness, safety, usefulness, reliability, legality, quality and/ or the applicability thereof. The Practitioners understand that any information provided under this feature is therefore not intended to serve as a substitute for clinical judgement and agrees to use his/her discretion while relying upon the same for treatment related advice, decisions or otherwise.

1 Min Health app does not represent or warrant that the information provided herein will meet with the requirements or expectations of the Practitioner and that any content, material or results that may be obtained from use of information provided under the said feature will be accurate, timely, complete, reliable, genuine and that any errors with regard to the same will be correct at all times.

Disclaimer:

The content/information provided herein, regarding medicine and/or medicinal products including but not limited to dietary supplements etc., have not been evaluated or approved by the Drug Controller of India or any other statutory body.

THE INFORMATION PROVIDED UNDER THIS FEATURE IS BROUGHT TO THE VIEWERS ON AN, "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. 1 Min Health app EXPRESSLY DISCLAIMS ALL WARRANTEES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, ACCURACY OR COMPLETENESS OF THE INFORMATION PROVIDED HEREIN. 1 Min Health app ALSO EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY TO ANY PERSON WHOSOEVER IN RESPECT OF ANY LOSS, DAMAGE, DEATH, PERSONAL INJURY OR OTHER CONSEQUENCES WHATSOEVER, HOWSOEVER CAUSED OR ARISING HEREUNDER, BY THEIR USE OF OR RELIANCE UPON, IN ANY WAY, TO THE INFORMATION CONTAINED HEREIN.

Limitation of Liability. In no event, shall 1 Min Health app be liable to you for any lost or corrupted data, downtime, lost profits, business interruption, replacement service or other special, incidental, consequential, punitive or indirect damages, however caused and regardless of theory of liability, including without limitation negligence and in no event shall the total aggregate liability of 1 min health app, for all claims arising out of or under these terms and conditions, exceed INR 1000 (Indian Rupees One Thousand only).

Change or modification: Any reference to any medicines and/or medicinal products thereof, is subject to change/modification depending upon the applicable laws/technical/medical updates. These, changes or improvements to such medicines and/or medicinal products may be made at any time without notice.

 

 

Hold harmless:

The use of the feature herein and the content is at the viewer’s sole risk and consequence. 1 Min Health app shall not be responsible for the results of viewer’s decisions resulting from the use of this feature.

The viewers/Users/Practitioners hereby release and agree to hold harmless 1 min health app, its affiliates/group companies, its directors, officers, employees, agents, successors, advisors, consultants, representatives, and assigns from any and all claims, losses, related suits, actions, proceedings, investigations, judgments, deficiencies, damages, settlements, liabilities, reasonable legal fees and expenses incurred, by the viewers/Users/Practitioners arising due to the negligence or misconduct of viewers/Users/Practitioners or due to the access of or decisions taken on the information provided herein.

Third Party Links: to may provide links to third party website(or app)(or app)s or external website(or app)(or app)s/internal servers or resources including advertisements by others. 1 Min Health app has no control over such sites and the information provided in them. 1 Min Health app does not recommend and does not endorse the content on/of any third party website(or app)(or app)s including that of advertisers. 1 Min Health app is not responsible or liable for the content of these external sites nor does it endorse, warrant or guarantee the accuracy, genuineness, reliability offered or advertised on the products, services or information provided by such third party website(or app)(or app)s.

Payment: The prices mentioned with respect to the medicines/drugs are for indicative purposes.

Disclaimer

We’ve made all possible efforts to ensure that the information provided here is accurate, up-to-date and complete, however, it should not be treated as a substitute for professional medical advice, diagnosis or treatment. 1 Min Health app only provides reference source for common information on medicines and does not guarantee its accuracy or exhaustiveness. The absence of a warning for any drug or combination thereof, should not be assumed to indicate that the drug or combination is safe, effective, or appropriate for any given patient. 1 Min Health app does not assume any responsibility for any aspect of healthcare administered with the aid of information provided above. If you have any doubts about your medication then we strongly recommend that you consult with your doctor, nurse or healthcare provider.

4.8 BOOK APPOINTMENT AND CALL FACILITY

4.8.1As a valuable partner on our platform we want to ensure that the Practitioners experience on the 1 Min Health app booking platform is beneficial to both, Practitioners and their Users.

For all terms and conditions of Book facility on 1 Min Health app profile check Book Standards.

4.8.2Practitioner understands that, 1 Min Health app shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the Services provided by Practitioner. The option of publishing or modifying or moderating or masking (where required by law or norm etc.) the feedback provided by Users shall be solely at the discretion of 1 Min Health app.

4.9 PRACTITIONER UNDERTAKING

The Practitioner is and shall be duly registered, licensed and qualified to practice medicine/ provide health care, wellness services, as per applicable laws/regulations/guidelines set out by competent authorities and the Practitioner shall not be part of any arrangement which will prohibit him/her from practicing medicine within the territory of India. The Practitioner shall at all times ensure that all the applicable laws that govern the Practitioner shall be followed and utmost care shall be taken in terms of the consultation/ services being rendered.

4.10 USAGE IN PROMOTIONAL & MARKETING MATERIALS

In recognition of the various offerings and services provided by 1 Min Health app to Practitioner, Practitioner shall (subject to its reasonable right to review and approve): (a) allow 1 Min Health app to include a brief description of the services provided to Practitioner in 1 Min Health app’s marketing, promotional and advertising materials; (b) allow 1 Min Health app to make reference to Practitioner in case studies, and related marketing materials; (c) serve as a reference to 1 Min Health app’s existing and potential clients; (d) provide video logs, testimonials, e-mailers, banners, interviews to the news media and provide quotes for press releases; (e) make presentations at conferences; and/or (f) use the Practitioner’s name and/or logo, brand images, tag lines etc., within product literature, e-mailers, press releases, social media and other advertising, marketing and promotional materials.

5.1As mandated by Regulation 3(2) of the IG Rules, 1 Min Health app hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:

belongs to another person and to which the User does not have any right to;

is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

harm minors in any way;

infringes any patent, trademark, copyright or other proprietary rights;

violates any law for the time being in force;

deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

impersonate another person;

contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

5.2Users are also prohibited from:

violating or attempting to violate the integrity or security of the Website(or app)(or app) or any 1 Min Health app Content;

transmitting any information (including job posts, messages and hyperlinks) on or through the Website(or app)(or app) that is disruptive or competitive to the provision of Services by 1 Min Health app;

intentionally submitting on the Website(or app)(or app) any incomplete, false or inaccurate information;

making any unsolicited communications to other Users;

using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website(or app)(or app);

attempting to decipher, decompile, disassemble or reverse engineer any part of the Website(or app)(or app);

copying or duplicating in any manner any of the 1 Min Health app Content or other information available from the Website(or app)(or app);

framing or hot linking or deep linking any 1 Min Health app Content.

circumventing or disabling any digital rights management, usage rules, or other security features of the Software.

5.31 Min Health app, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, shall be entitled to disable such information that is in contravention of Clauses 5.1 and 5.2. 1 Min Health app shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

5.4In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, 1 Min Health app has the right to immediately terminate the access or usage rights of the User to the Website(or app)(or app) and Services and to remove non-compliant information from the Website(or app)(or app).

5.51 Min Health app may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. The SPI Rules only permit 1 Min Health app to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by 1 Min Health app as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between 1 Min Health app or any person on its behalf and the User or where the User has consented to data transfer.

1 Min Health app respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights

6.11 Min Health app reserves the right to suspend or terminate a User’s access to the Website(or app)(or app) and the Services with or without notice and to exercise any other remedy available under law, in cases where,

Such User breaches any terms and conditions of the Agreement;

A third party reports violation of any of its right as a result of your use of the Services;

1 Min Health app is unable to verify or authenticate any information provide to 1 Min Health app by a User;

1 Min Health app has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or

1 Min Health app believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for 1 Min Health app or are contrary to the interests of the Website(or app)(or app).

6.2Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website(or app)(or app) under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website(or app)(or app) by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.

In no event, including but not limited to negligence, shall 1 Min Health app, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website(or app)(or app) or the content, materials and functions related thereto, the Services, User’s provision of information via the Website(or app)(or app), lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:

provision of or failure to provide all or any service by Practitioners to End- Users contacted or managed through the Website(or app)(or app);

any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website(or app)(or app);

any unauthorized access to or alteration of your transmissions or data; or

any other matter relating to the Website(or app)(or app) or the Service.

In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website(or app)(or app) or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).

1 Min Health app may retain such information collected from Users from its Website(or app)(or app) or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.

9.1You agree that this Agreement and any contractual obligation between 1 Min Health app and User will be governed by the laws of India.

9.2Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website(or app)(or app) or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by 1 Min Health app. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Dindigul or Madurai,TN. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.

9.3Subject to the above Clause 9.2, the courts at Dindigul or Madurai,TN shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website(or app)(or app) or the Services or the information to which it gives access.

10.1If a User has any questions concerning 1 Min Health app, the Website(or app)(or app), this Agreement, the Services, or anything related to any of the foregoing, 1 Min Health app customer support can be reached at the following email address: support@1 Min Health app.com or via the contact information available from the following hyperlink: www.1 Min Health app.com/contact.

10.2In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website(or app)(or app) or the service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at:

Name: Mohammed Wasim

1 Min Health app 

RMC Pharma Distributors,

East car street,

Dindigul Main Bazzar,

Dindigul - 624001.

Phone: 9500604819

Email: privacy@1 Min Health app.com

In the event you suffer as a result of access or usage of our Website(or app)(or app) by any person in violation of Rule 3 of the IG Rules, please address your grievance to the above person.

If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the

Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by 1 Min Health app. Any consent by 1 Min Health app to, or a waiver by 1 Min Health app of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

13.1 The Terms contained herein, form an integral part of the 1 min health app Terms and should be read with the 1 min health app Terms. In case of inconsistencies between the 1 min health app Terms and the Terms contained herein, 1 min health app Terms shall prevail.

How it works:

Customer adds medicine he/she is interested in ordering, through the 1 min health app, by logging in through the 1 min health app user id, uploads prescription for ordering the medicine, specifies the delivery location and places the order. The pharmacy receives the request and prescription on their software. The pharmacy then verifies the order placed and the prescription uploaded, upon there being a stock starts processing the order once indicated to 1 min health app by pharmacy, 1 min health app may inform the customer about the availability of the medicine or whether the medicine can be delivered to the particular location at the time slot requested for.

We understand that you are over eighteen (18) years of age and are accessing this feature on the app, after having read Section 2 of these Terms. We are not liable in case, you have shared your login id and password and a third party is placing order on behalf of you. You shall be solely liable for all the mishaps caused from the usage of your account with 1 min health app.com.

If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the pharmacy/ 1 min health app and/or its affiliates on the Patient's behalf.

On our app a Caregiver can order prescription medicines on your behalf. 1 min health app requires either you or your nurse/caretaker (“Caregiver”) to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from 1 min health app.

Medication available only upon providing Prescription

1 min health app, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

1 min health app will not dispense any prescription medication without a valid prescription from a licensed physician. Also, before you can choose the low-cost generic option in the app, please ask your doctor to add the generic drug to your prescription.

1 min health app may, at its discretion, share your prescription and other pertinent information with a third-party network of certified medical doctors.

If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) and this prescription shall then be subject to the scrutiny of and approval by our qualified pharmacists. In case the prescription(s) provided by you is rejected for any reason after screening, you will have the option of consultation via telemedicine with a qualified doctor arranged by us. You are aware of the potential risks, consequences, and benefits of teleconsultation.

If you do not understand any of the information provided in the prescription, please verify it with the doctor or the pharmacist. Please stop the prescribed medicines in case of any adverse reaction / side effects and go to the nearest registered medical practitioner for an in-person consultation.

The drug information provided is for informative purposes only and this app is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website(or app)(or app)(or app).

By your use of the services, you acknowledge that such use is at your sole risk, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with these services.

As partial consideration for your access to our services and use of the content, you agree that 1 min health app is not liable to you in any manner whatsoever for decisions you may make or your actions or non-actions in reliance upon the content.

Price and Payment

There are options of ‘cash on delivery’ and ‘payment by card’ on delivery. Sometimes we could add discounts, but this could change from time to time.

All our product prices include all applicable statutory taxes, fees and subject to availability.

We make every effort to make sure that the pricing and availability of products on the app is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

Delivery times may vary depending on the shipping destination.

Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control. You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery or UPI Payments.

Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.

Terms of Sale

1 min health app may accept or decline any order placed by a customer in its absolute discretion without liability to you. We reserve, the right to discontinue any programme or offer on the app/website(or app)(or app)(or app).

We reserve the right, without prior notice, to limit the order quantity of any medicine/such other products.

We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the pharmacy, 1 min health app and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

You understand that all products shall be sold & dispensed by a registered pharmacist through pharmacy or the hospitals.

If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the pharmacy/ 1 min health app and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the pharmacy; and (b) packaging your prescriptions and delivering them to you.

By making purchase through our app, you hereby authorise 1 min health app and/or its affiliates to ship the order by post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfilment of your order.

We do not provide; Schedule X drugs and Schedule H are provided only on prescription. However, the same shall be provided to you solely at our discretion and we have the right to cancel orders should there be any unsuspected activity in the volume/quantity of medicine placed and the frequency as well.

Your information, i.e. prescription when uploaded while placing an order for medicines, shall be made available to our pharmacies and our delivery guys for the purpose of sourcing the medicine and having it delivered to you.

1 min health app reserves the right to set quantity-per-order limits on any and all items sold on these the app. 1 min health app may also limit the item quantity available to any single person or household over a given period of time. These restrictions may be applied to orders using the same credit card or billing or shipping address.

1 min health app is not an e Commerce platform, we only provide technology to ensure users can order medicines and deliver them to you. Should there be any issues with regard to the same then 1 min health app shall not be liable because 1 min health app is neither the manufacturer nor the pharmacist selling the same. We are not the manufacturers of the medicines and all the orders are merely routed for delivery by us through our representatives or agents and shall not be liable for any mishaps.

A substitute will only be made in the event an item is out of stock and the identical brand and product is available in a form that is of equal or greater value, e.g. larger quantity, packaged with a trial sample, updated product packaging, etc. A product substitution will occur at no extra cost and, if the substituted item is less expensive than the original item, the lower price will be charged.

Use of Information on the app/website(or app)(or app)(or app)

The information provided on the app/website(or app)(or app)(or app) or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

We do not endorse any views or opinions that may be included in the app/website(or app)(or app)(or app) content, or other information provided through our app/website(or app)(or app)(or app). Your submission of questions or reviews on our Products does not constitute a professional relationship between you and 1 min health app.

We provide link to third-party website(or app)(or app)(or app)s, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively.

Referral Credits

If you share your code with a friend, and when the order is placed and successfully delivered, then you shall be provided with referral credit, as per our marketing campaigns/referral credits we are offering online. Credit points are provided at our discretion and not yours and we could remove anytime. One (1) credit point is equivalent to One (1) rupee, and can be used only on 1 min health app order.

Disclaimer

We provide content on our app, but they do not, contain information about all medical conditions and not all information could be applicable to your personal circumstances. The content is not intended for diagnosis and should not be used as a substitute for consultation with your physician. We do not warrant content to be accurate, complete or current. 1 min health app is a distributor of such content and not its publisher. Our third party suppliers may express certain opinions or provide certain information and offers. The content we make available, whether it is about the products/services, have been provided on an “as is” and “as available” basis without warranty of any kind, whether express, implied or statutory. 1 min health app makes no warranties as to the completeness, accuracy, timeliness, or reliability of information or offers supplied by third parties and published by 1 min health app. 1 min health app does not guarantee or warrant the performance of any third party, including any such third party's conformance to any law, rule, regulation or policy. To the full extent not precluded by applicable law, we disclaim and exclude all warranties with respect to all services, information and/or products contained on these services, or linked hereto (collectively throughout, “content”), express, implied or statutory.

This disclaimer includes, but is not limited to, any and all warranties of merchantability, fitness for a particular purpose and non-infringement.

We expressly disclaim liability for technical failures, incomplete, scrambled or delayed transmissions and/or technical inaccuracies, as well as unauthorized access of user transmissions by third parties.

1 min health app reserves the right to limit quantities on all items. Each advertised item must be readily available for sale, unless specifically noted on these services will not issue a rain check or place a backorder for items that are out of stock.

We take all reasonable care to ensure the availability of the A substitute will only be made in the event an item is out of stock and the identical brand and product is available in a form that is of equal or greater value, e.g. larger quantity, packaged with a trial sample, updated product packaging, etc. A product substitution will occur at no extra cost and, if the substituted item is less expensive than the original item, the lower price will be charged.

We function 24 hours every day, 365 days per year. However, the app/website(or app)(or app)(or app) may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. We do not warrant uninterrupted access to this app/website(or app)(or app)(or app) or any linked website(or app)(or app)(or app). However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our app/website(or app)(or app)(or app).

Cancellation

Orders can be placed from anywhere, however we do deliveries inside TN and that too in selected locations and not necessarily all locations,Very soon, we would be available at other locations too.

Orders are taken with prescription, without which all orders shall be cancelled.

If, order delivery fails multiple times then it is failure of order.

We have the right to cancel the order if we have not received the prescription for the order.

Returns and Refund Policy

No return policy

Eligibility of Refunds:

The product will quality for refund if it meets the following one or more criteria:

a. The ordered item(s) is/are lost or damaged during transit or is delivered in a tampered state (subject to photographic / other proofs establishing the said tampering);

b. The ordered item(s) is/are past its expiry date at the receipt period.

c. The ordered item(s) is/are returned by the customer in acceptable physical condition.

Please note:

Refund will be completed within 7 to 10 working days to the original mode of transfer or to your account in case Cash-on-Delivery was selected as payment method. 1 min health app has no control over the bank’s refund processing time.

Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. You could also reach out to the Customer Support team at https://help.1 min health app.com/. We take customer feedback very seriously and use it to constantly improve our quality of service.

Ordering process:

It is to be noted that 1 Min Health app is not the seller of the medicines but only a facilitator which facilitates procurement of medicine between You and a clinics or hospitals based on the prescription provided by the practioner. 

Kindly note that the order of medicines will be only based on the consultation done in 1 min health app either online or direct consultation with our registered practioners. No external consulted prescriptions were allowed to make medicine orders.

13.2 Procurement of medicines for the practioners was the extra facility available to our practioners only. This facility will be made available only in our 1 min health app-Doctors.

The doctors can view the catalogues available in the app and can place the order through RMCPD either by contacting RMCPD or through uploading the order copy image in the app.

For the purposes of the following terms and conditions (“1 Min Health app Health Plan Terms”), the service provided to You (as defined below) is facilitation of consultation and other benefits, as detailed hereinafter, with the Practitioners (healthcare providers including all its doctors, agents, employees) registered pharmacies which facilitate the medicine orders (“Registered Pharmacies”) and diagnostic centres which conduct diagnostic tests (“Diagnostic Centres”), and other benefits the 1 Min Health app may offer in future, as a part of the subscription to the 1 Min Health app Health Plan (“Health Plan Service” / “Plan”). 1 Min Health app operates and facilitates the Health Plan Service provided through the Website(or app)(or app).

14.1 NATURE AND APPLICABILITY OF TERMS

Please go through these 1 Min Health app Health Plan Terms carefully before you decide to avail the Health Plan Service facilitated by 1 Min Health app on its Website(or app)(or app). The 1 Min Health app Health Plan Terms set out herein are in addition to the 1 Min Health app Terms and Conditions (available at https://www.1 Min Health app.com/company/terms) read with the Privacy Policy (available at https://www.1 Min Health app.com/company/privacy), (the Terms and Conditions and Privacy Policy are together referred as “Standard Policies”) and together they constitute a legal agreement between You and 1 Min Health app. The Standard Policies and the 1 Min Health app Health Plan Terms are to be read in connection with Your visit to the Website(or app)(or app) and Your use of the Health Plan Service respectively. To the extent of any inconsistency between the Standard Policies and the 1 Min Health app Health Plan Terms herein, the 1 Min Health app Health Plan Terms herein shall prevail over the Standard Policies to the extent of the inconsistency.

These 1 Min Health app Health Plan Terms apply to any person who subscribes to the Health Plan Service on behalf or for the benefit of a patient, either individually or inclusive of his/her family members / relatives. The primary user is required to be registered on the Website(or app)(or app) and should have subscribed to the Health Plan Service. For the purposes of these 1 Min Health app Health Plan Terms, the primary subscriber to the Health Plan Service is an individual designed as primary user (“Primary User”) in the Plan Page (as defined hereafter), who subscribes to the Health Plan Service either individually and/or for benefit of other members, which could include any other individual nominated by the Primary Member (hereinafter collectively known as the “Covered Members”). The Covered Members and a Primary User are collectively and individually hereinafter referred to as the “You” / “Your” / “User” / “Users”. As a part of availing the Health Plan Service, You may choose different packages available pursuant to the Health Plan Service / Plan which best suits Your needs as per the plan details set out in your 1 Min Health app application (“Plan Details”). The User specific details will be visible to You on Your purchased plan page (“Plan Page”) hosted on Your 1 Min Health app application.

If you have any questions about any part of these 1 Min Health app Health Plan Terms, feel free to contact us at support@1 Min Health app.com.

By availing the Health Plan Service, you signify your acceptance of the terms of the Standard Policies and these 1 Min Health app Health Plan Terms.

We reserve the right to modify or terminate any portion of these 1 Min Health app Health Plan Terms and the Standard Policies for any reason and at any time, and such modifications shall be informed to You by appropriate notifications on the Website(or app)(or app). You should read these 1 Min Health app Health Plan Terms and the Standard Policies at regular intervals. Your continued availing of Health Plan Service following any such modification constitutes your agreement to follow and be bound by these Terms and the Standard Policies so modified.

You acknowledge that you will be bound by these 1 Min Health app Health Plan Terms specifically for availing any of the Health Plan Service. If you do not agree with any part of these 1 Min Health app Health Plan Terms and/or the Standard Policies, please do not use the Website(or app)(or app) or avail the Health Plan Service.

Your access and use of the Health Plan Service will be solely at the discretion of 1 Min Health app.

14.2 CONDITIONS OF USE

You must be eighteen (18) years of age or older to register on the Website(or app)(or app) for availing the Health Plan Service as a Primary User. As a Primary User, You can add minors as Covered Member(s) under the Health Plan Service availed and subscribed to with the express understanding that the Primary Member shall be entirely responsible and liable on all counts for compliance with these 1 Min Health app Health Plan Terms for and on behalf of such Covered Member who is below the age of majority. By registering, visiting and using the Website(or app)(or app) for availing the Health Plan Service or accepting these Terms and the Standard Policies, You represent and warrant to 1 Min Health app that You are eighteen (18) years of age or older and have the appropriate authorization to contract on behalf of a Covered Member who is below the age of majority, and that You have the right, authority and capacity to use the Website(or app)(or app) for availing the Health Plan Service and agree to and abide by these Terms.

14.3 TERMS OF THE HEALTH PLAN SERVICE

14.3.1 Term: The Health Plan Service subscribed by You will be valid for the period as per the Plan Details commencing from the date of the subscription of the Health Plan Service (“Term”). After the expiry of the Term, You may choose a different Plan as per the Plan Details and subscribe thereto or renew Your existing subscription, on such terms that are valid and subsisting as on date of subscription or renewal. The benefits under the Health Plan Service cannot be carried forward after the expiry of the Term.

14.3.2 Registration: The Primary User is a registered user on the Website(or app)(or app) and has subscribed to the Health Plan Service on the Website(or app)(or app) by paying the applicable fees as per the Plan Details. You could avail the Plan solely for You or for Yourself and any Covered Member(s). Each Covered Member, who is covered by the Health Plan Service subscribed by You will have to follow an authentication mechanism to utilize the Health Plan Service. The maximum number of permissible Covered Members per each Primary User will be set out in the Plan Details. Covered Members, once added by the Primary User cannot be removed, modified or edited.

14.3.3 Information: As a part of the registration process for Health Plan Service, You will fill in certain personal information and details in order to create a medical history and profile which will be accessible to the Practitioners. The information shared by You will be dealt with in accordance with the Standard Policies.

14.3.4 Health Plan Service details: As a part of Health Plan Service, You are entitled to benefits (which may include such number of consultations, offers on medicines which are ordered through the Website(or app)(or app), discounted health check-ups, discounts / offers on diagnostics tests and Family Doctor benefit, or any other benefit that 1 Min Health app may offer in the future) that are set out in the Plan Details.

14.3.5 Health Plan Service process: After subscribing to Health Plan Service, You will be eligible to avail the benefits covered under the Health Plan Service as under:

Consultations: Covered Consultations and their Utilization: As part of the Health Plan Service, You are entitled to certain number of consultations with Covered Practitioners at a discounted rate (“Covered Consultations”). For the purposes of these Terms, “Covered Practitioners” are those Practitioners who have been onboarded by 1 Min Health app to provide You the Covered Consultation as part of Health Plan Service. The number of Covered Consultations that You are eligible for shall be displayed under Your Plan Page. The Covered Consultations can be availed by You either by booking through the Website(or app)(or app) by using the Book facility (as published on the Website(or app)(or app)) or by way of a walk-in. It is clarified that the benefits under the Covered Consultations will be calculated cumulatively and not per member. Illustratively, 1 Primary User has subscribed to the Health Plan Service with 4 Covered Members who are cumulatively entitled to 10 Covered Consultations. This means that as a group (Primary User and the Covered Members) the number of Covered Consultations is 10. These 10 Covered Consultations can be utilized by 1 individual User or more than 1 individual user in such combination and proportion that they choose as a group. Further, if You have exhausted the Covered Consultations under the Health Plan Service, You will still be able to avail other benefits which are a part of the Health Plan Service, however, if You seek a consultation with the Covered Practitioners after exhausting the Covered Consultation, You will have to pay to the Covered Practitioner their standard rate at their establishment. If before the expiry of the Term, You have exhausted the Covered Consultations that You were eligible for, You may have an option to renew Health Plan Service solely for the purpose of subscribing to additional number of Covered Consultation during the Term.

Authentication: If You are booking a Covered Consultation through 1 Min Health app’s Book facility, then the Plan Details, shall indicate such Covered Consultation to have been consumed at the time of booking such Covered Consultation, unless you have cancelled it as per permissible timelines set out in the Standard Policies. However, if You are availing the Covered Consultation by way of a walk-in appointment, then the Plan Details shall indicate such Covered Consultation to have been consumed once You authenticate Your booking at such Covered Practitioner’s establishment. Covered consultations do not include consultations with Physiotherapist, Psychiatrist, Ayurveda, and Homeopathy.

Medicine: As part of the Health Plan Service, You are eligible to receive offers on order of medicines (as offered for sale by Registered practioners which are the sellers of such medicines) through the Website(or app)(or app) during the Term as per the Plan Details. The type of offers will be set out under your Plan Details. The other terms and conditions governing the order of medicines which are available at clause 13.1 will applicable to You in conjunction with the Standard Policies. The offers on purchase of medicines is available only on purchase of medicines through the Website(or app)(or app) and not via any other mode. For the purposes of these 1 Min Health app Health Plan Terms, “Registered Pharmacies” are those pharmacies who have been on-boarded by 1 Min Health app to offer You sale of medicine as part of the Health Plan Service through the Website(or app)(or app). Additionally, the Order Terms applicable to 1 Min Health app and User on medicine order will apply ‘as is’ under these 1 Min Health app Health Plan Terms. It is to be noted that 1 Min Health app is not the seller of the medicines but only a facilitator which facilitates procurement of medicine between You and a Registered Pharmacist. 1 Min Health app is in no manner liable for or responsible towards the underlying medicine sale between the User and the registered pharmacist. 1 Min Health app hereby disclaims and excludes all warranties with respect to all services, information and/or products contained on a medicine order, express, implied or statutory.

Health Check-ups: As a benefit extended to You as a subscriber to Health Plan Service, You will get health check-ups at discounted fees during the Term. The details (including the number) of health check-ups will be visible to You under your Plan Page. As with Covered Consultations, the Primary User and the Covered Members may, as a group, choose to avail the health check-ups in such proportion amongst themselves as they deem fit. Health check-up would be provided by the Covered Practitioners and the Diagnostic Centres.

Family Doctor: As a part of the Health Plan Service, you will also be eligible to avail the benefit of online consultation with a team of Practitioners (“Family Doctor”). The Family Doctor will be available to You for consult and You are not required to pay any additional sum to consult with such Family Doctor. The Family Doctor benefit may be availed through video call. The Standard Policies applicable to You with regard to the online consultation (1 Min Health app Consult / Consult) will apply “as is”. Please note that the benefit of Family Doctor Consult is merely a consulting model and any interactions and associated issues with the Practitioner acting as Family Doctor, including but not limited to the Your health issues and/or Your experiences is strictly between You and such Practitioner. You shall not hold 1 Min Health app responsible for any such interactions and associated issues. Any conversations that You have had with Family Doctor will be retained in 1 Min Health app database as per the applicable laws and subject to confidentiality as laid out in the Standard Policies. Additionally, 1 Min Health app in no manner endorses any Practitioner who is acting in the capacity of Family Doctor, that You consult and is not in any manner responsible for any drug/medicines prescribed or the therapy prescribed by such Family Doctor on the basis of the consultation. Further, 1 Min Health app shall not be responsible for any breach of service or service deficiency by such Practitioner. It is further clarified that 1 Min Health app is not a medical service provider, nor is it involved in providing any healthcare or medical advice or diagnosis, it shall hence not be responsible and owns no liability to either You or any Practitioner for any outcome from the consultation between You and such Practitioner. The Family Doctor benefit is made available to You to obtain consultation from a Practitioner as a part of the Health Plan Service and is in no way intending to replace physical consultations with the Practitioner.

14.3.6 Payment for the Health Plan Service: You will pay to 1 Min Health app at the time of subscribing to the Health Plan Service, at the rates set out in the Plan Details. At the time of visiting the establishment of the Practitioner for Covered Consultation, You are not required to pay any amount as long as your eligibility for Covered Consultations are valid and has been set out in the Plan Page. After availing the Covered Consultation service, You are required to let the billing department of such Practitioner’s establishment know, that You have availed it by way of a Covered Consultation as part of Health Plan Service which will then be authenticated by the Practitioner’s establishment.

14.3.7 Health Plan Service Cancellation and Refund Policy:

You may have an option to cancel Your subscription to the Health Plan Services. You will contact 1 Min Health app on the customer support chat channel regarding cancelling Your subscription to the Health Plan Service. Further, 1 Min Health app may refund the amount paid by You towards your subscription of the Health Plan Services (“Health Plan Subscription amount”), subject to the following conditions:

1. In the event the Health Plan Subscription amount is Rs. 3,999 (Rupees Three Thousand Nine Hundred and Ninety Nine) or Rs. 5,999 (Rupees Five Thousand Nine Hundred and Ninety Nine) the refund scheme is as follows:

If the user has not availed any of the Health Plan Services which are mentioned in the User’s Plan Details within a period of 15 (Fifteen) days from the date of subscribing to the Health Plan Services (“Free Look Period”) and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, 1 Min Health app will refund the entire Health Plan Subscription amount which was paid by the user.

If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user’s Plan Details during the Free Look Period, 1 Min Health app will deduct maximum of Rs. 1,000 (Rupees One Thousand) or the actual value of the Health Plan Services availed by the user, whichever is higher.

If the user requests for cancellation of his/her subscription to the Health Plan Services after expiry of the Free Look Period, 1 Min Health app will refund the Health Plan Subscription amount in the following manner:

If the cancellation request by the user is within 16 (Sixteen) days to 89 (Eighty Nine) days from the date of user’s subscription to the Health Plan Services, 1 Min Health app will refund 75% (Seventy Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher;

If the cancellation request by the user is within 90 (Ninety) days to 179 (One hundred and Seventy Nine) days from the date of user’s subscription to the Health Plan Services, 1 Min Health app will refund 50% (Fifty percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher;

If the cancellation request by the user is within 180 (One Hundred and Eighty) days to 269 (Two hundred and Sixty Nine) from the date of user’s subscription to the Health Plan Services, 1 Min Health app will refund 25% (Twenty Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; and

The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 269 (Two Hundred and Sixty Nine) from the date of user’s subscription to the Health Plan Services.

2. In the event the Health Plan Subscription amount paid by the user is Rs. 1,999 (Rupees One Thousand Nine Hundred and Ninety Nine) or Rs.2,999 (Rupees Two Thousand Nine Hundred and Ninety Nine) the refund scheme is as follows:

If the user has not availed any of the Health Plan Services which are mentioned in the user’s Plan Details within the Free Look Period and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, 1 Min Health app will refund the entire Health Plan Subscription amount which was paid by the user.

If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user’s Plan Details during the Free Look Period, 1 Min Health app will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website(or app)(or app)) for the consultation(s) availed by the user as part of the Health Plan Services.

If the user requests for cancellation of his/her subscription to the Health Plan Services after expiry of the Free Look Period, 1 Min Health app will refund the Health Plan Subscription amount in the following manner:

If the cancellation request by the user is within 16 (Sixteen) days to 89 (Eighty Nine) days from the date of user’s subscription to the Health Plan Services, 1 Min Health app will refund 75% (Seventy Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher;

If the cancellation request by the user is within 90 (Ninety) days to 179 (One hundred and Seventy Nine) days from the date of user’s subscription to the Health Plan Services, 1 Min Health app will refund 50% (Fifty percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher;

If the cancellation request by the user is within 180 (One Hundred and Eighty) days to 269 (Two hundred and Sixty Nine) days from the date of user’s subscription to the Health Plan Services, 1 Min Health app will refund 25% (Twenty Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; and

The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 269 (Two Hundred and Sixty Nine) days from the date of user’s subscription to the Health Plan Services.

3. In the event the Health Plan Subscription amount paid by the user is Rs.399 (Rupees Three Hundred and Ninety Nine) or Rs.499 (Rupees Four Hundred and Ninety Nine) or Rs.799 (Rupees Seven Hundred and Ninety Nine)the refund scheme is as follows:

If the user has not availed any of the Health Plan Services which are mentioned in the user’s Plan Details within a period of 7 (Seven) days from the date of subscribing to the Health Plan Services (“Free Look Period”) and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, 1 Min Health app will refund the entire Health Plan Subscription amount which was paid by the user.

If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user’s Plan Details during the Free Look Period, 1 Min Health app will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website(or app)(or app)) for the consultation(s) availed by the user as part of the Health Plan Services.

The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 7 (Seven) days from the date of user’s subscription to the Health Plan Services.

4. In the event the Health Plan Subscription amount paid by the user is Rs.1499 (Rupees One Thousand Four Hundred and Ninety Nine) the refund scheme is as follows:

If the user has not availed any of the Health Plan Services which are mentioned in the user's Plan Details within a period of 15 (Fifteen) days from the date of subscribing to the Health Plan Services ("Free Look Period") and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, 1 Min Health app will refund the entire Health Plan Subscription amount which was paid by the user.

If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user's Plan Details during the Free Look Period, 1 Min Health app will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website(or app)(or app)) for the consultation(s) availed by the user as part of the Health Plan Services.

The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 15 (Fifteen) days from the date of user's subscription to the Health Plan Services.

5. All refunds of the Health Plan Subscription amount to the user are subject to 1 Min Health app’s internal verification process.

6. Subject to Clause 3.4.7 (3) above, the refund of the Health Plan Subscription amount will made to the user within fifteen (15) business days of such cancellation request.

14.3.8 As a part of Health Plan Service, You are entitled to certain discounts, offers and benefits. It is clarified that none of these benefits under Health Plan Service can be redeemed for cash.

14.3.9 Fair Usage Policy for 1 Min Health app Health Plan.

The following fair usage policy shall be applicable to every Plan:

Users are allowed to utilise a maximum of 5 (Five) free online consultations per day (i.e. 5 (Five) online consultations per day collectively for all users, including covered members). Upon completion of the 5 (Five) free consultations per day, users may choose to avail additional consultations by paying the prescribed consultation fee to the doctor.

Users are allowed to utilize a maximum of 15 (Fifteen) free online consultations per month (i.e. 15 (Fifteen) free online consultations per month collectively for all users, including covered members). Upon completion of the 15 (Fifteen) free consultations per month, users may choose to avail additional consultations by paying the prescribed consultation fee to the doctor.

Each user of a Plan can have 1 (one) active doctor consultation at any given time. An online consultation is considered to be active for 60 (Sixty) minutes from the actual time of commencement of the said consultation and upon completion of 60 (Sixty) minutes, users may commence a new online consultation.

The aforementioned fair usage policy is subject to change by 1 Min Health app at its sole discretion based on future analysis and actual usage.

14.4 APPLICABILITY OF THE STANDARD POLICIES

The 1 Min Health app Health Plan Terms herein are required to be read in conjunction and addition with the applicable user terms under the Standard Policies. In case of any inconsistency between the 1 Min Health app Health Plan Terms and the Standard Policies, the Terms will prevail to the extent of the inconsistency.

 

14.5 REIMBURSEMENT UNDER 1 MIN HEALTH APP PLUS PLAN – TERMS & CONDITIONS

Users who have subscribed to the 1 Min Health app Plus Plan which is available on the Website(or app)(or app) are entitled to receive reimbursements, on the consultation fee mentioned by the doctor on the Website(or app)(or app) with respect to each consultation (“Consultation Fee”) subject to the following terms and conditions:

1 Only those Users who have subscribed to a 1 Min Health app Plus Plan through the Website(or app)(or app) are entitled to receive reimbursement on the Consultation Fee.

2The maximum reimbursement which can be availed by a User per consultation is Rs. 500/- (Rupees Five Hundred only).

3Reimbursement is available only on the Consultation Fees, and not on the fees paid by the User for each Consultation. For example, if the doctor has raised an invoice for Rs. 500/- and the Consultation Fee as mentioned under the profile of the doctor on the Website(or app)(or app) is Rs. 400/-, the User who has consulted the said doctor will be entitled to a cash back of only Rs. 400/- and not Rs. 500/-.

4For the purpose of availing the reimbursement, Users shall send a legible picture/photo of the invoice/bill raised by the respective clinic/hospital at which the said User has booked an appointment to pluscashback@1 Min Health app.com.

5The E-mail to be sent by the User (as per Clause 5 above) shall also include the following details:

Picture/photo of the invoice/bill

Bank details of the User

6 The picture/photo mentioned under Clause 5 shall contain the following details for the Users to avail the reimbursement:

Name of the User (name should be as mentioned in the 1 Min Health app Plus membership before the booking the appointment)

Name of clinic/hospital

Name of doctor

Consultation Fee/ fees paid.

7 1 Min Health app team will verify the amount mentioned in the invoice with the Consultation Fee mentioned by the doctor on the Website(or app)(or app)

8 Any reimbursement claim made by a User after the expiry of his/her subscription to the 1 Min Health app Plus Plan is not valid.

9 A User cannot carry forward his/her entitlement to receive reimbursement while renewing his/her 1 Min Health app Plus Plan subscription.

10 Plus is not an insurance product.

11Any reimbursement claim made by a User 30 days after the date of appointment is not valid.